Privacy Policy – 12ph22 Casino

1. Introduction

12ph22 Casino is committed to safeguarding the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship, and we take our obligations as a data controller seriously under Philippine law.

This Policy applies to all personal information collected through the 12ph22 website, mobile platform, customer support channels, and any other services we provide. It covers how we handle data from players based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

Please read this Policy carefully. If you have questions about how 12ph22 handles your personal data, our Data Protection Officer (DPO) contact details are provided at the end of this document.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is 12ph22 Casino, operating the platform accessible at https://12ph22.app.

As data controller, 12ph22 determines the purposes and means of processing your personal data. We are registered with the National Privacy Commission (NPC) of the Philippines as required by applicable regulations.

3. Personal Data We Collect

12ph22 collects the following categories of personal information from players:

3.1 Identity & Contact Information

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Email address and mobile number
• Residential address (barangay, city/municipality, province)

3.2 Identity Verification (KYC) Documents

• Copies of government-issued Philippine ID (PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)
• Proof of address (utility bill, bank statement, barangay certificate)
• Selfie or live photo for identity verification purposes

3.3 Financial Information

• GCash or PayMaya mobile wallet number (last digits only, for verification)
• Bank account details (bank name, account number) for withdrawal processing
• Transaction history including deposits, withdrawals, and wager records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Game history, betting patterns, and platform interaction logs
• Cookie and tracking data (see Section 11)

3.5 Communications Data

• Records of live chat, email, and support ticket communications with 12ph22 staff
• Feedback, survey responses, and promotional opt-in preferences

4. How We Collect Your Data

12ph22 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the 12ph22 platform, including through cookies, log files, and analytics tools.
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from GCash, PayMaya, and banking partners.
• Regulatory sources: Information shared with us by PAGCOR or other competent Philippine authorities in connection with our licensing obligations.

5. How We Use Your Personal Data

12ph22 Casino processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 12ph22 player account.
• Identity verification: Confirming your identity and age (21+) in compliance with PAGCOR KYC requirements.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• Fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring gameplay patterns to identify problem gambling indicators and administering self-exclusion and limit-setting tools.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time.
• Platform improvement: Analyzing usage data to improve the 12ph22 platform, game offerings, and user experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 12ph22 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (account registration, payment processing, game provision).
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

12ph22 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary:

• KYC and identity verification providers: Licensed third-party services that assist with document verification and age confirmation.
• Payment processors: GCash, PayMaya, and Philippine banking partners for the purpose of processing your financial transactions.
• AML screening services: Providers that assist 12ph22 in meeting its obligations under the Anti-Money Laundering Act.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine government bodies, where required by law or regulatory directive.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.

8. Data Retention

12ph22 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and KYC records: Retained for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLA record-keeping requirements.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures.

9. Data Security

12ph22 Casino implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 12ph22 platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures compliant with NPC breach notification requirements (72-hour notification for qualifying breaches).

While 12ph22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 12ph22:

• Right to be informed: The right to know how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data 12ph22 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days.

11. Cookies & Tracking Technologies

The 12ph22 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with the 12ph22 platform, helping us improve performance and user experience.
• Preference cookies: Used to remember your settings and preferences across sessions.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 12ph22 platform.

12. Protection of Minors

The 12ph22 platform is strictly intended for persons aged 21 years and older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to PAGCOR as required. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

13. Changes to This Privacy Policy

12ph22 Casino reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the 12ph22 platform following the posting of a revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 12ph22 Casino, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 on the 12ph22 platform

We aim to respond to all data privacy inquiries within fifteen (15) business days. For complaints that cannot be resolved directly with 12ph22, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.